• ANFITRIAO DE HOSPEDAGEM - (MANHÃ E TARDE)

    Código: 3601

    Vaga: 0 vagas

    Data: 12/03/2019

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    Cargo:
    Anfitrião
    Descrição:
    Welcomes guests and takes care of them from their arrival through to departure • Contributes to guests' permanent satisfaction by providing high quality services throughout their stay • Helps meet the department's quantitative targets through his/her sales efforts • Adopts appropriate ibis Styles service-oriented behaviours and attitudes, focussing on the brand's values: Modernity, Simplicity, Well-being" Main responsibilities Customer relations "• Welcomes guests as soon as they arrive with great care and attention, applying the All Season Hospitality (Savoir-Recevoir) policy • Helps encourage customer loyalty by building friendly personalised relationships • Ensures that administrative procedures never take priority over guest relations • Anticipates guests' needs and takes them into consideration • Handles any guest complaints and/or remarks; provides a response as soon as possible • Conveys the brand and hotel image through his/her irreproachable attitude " Professional techniques / Production "• Carries out all operations concerning guest arrival and departure in compliance with internal procedures • Informs guests about any conditions or formalities during the stay, and hotel services; knows all about ibis Styles' special features and promotes the brand and hotel's offer according to the type of clientele: the all-inclusive offer, the family offer, the social area, breakfasts etc • Handles phone calls and manages the reservation schedule according to brand guidelines: answers quickly and directly with a simple greeting, gives his/her first name during the reservation, uses the customer's name, highlights at least 3 of the brand's features, repeats the key information and ends the call with a friendly phrase. • Modifies the welcome he/she provides and takes initiatives: may leave the reception itself to talk directly with guests, can offer guests the option of checking out at a time other than on departure • Passes on information as necessary to other de
    Descrição funcional:
    Conhecimento técnico:
    Benefícios:
    Nível básico de educação:
    Graduação
    Idiomas:
    inglês
    Disponibilidade para viajar:
    Sim
    Vaga para deficientes:
    Não
    Salário:
    Empresa:
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    Cidade:
    São Paulo-SP